Refund Policy
Refund Policy
Last Updated: 28/08/2025
At D-Town Hub, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return or refund under the following terms.
Return Period
You have 7 days from the date of receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- Items must be in the same condition you received them, unworn or unused, with tags attached, and in their original packaging.
- You must provide the receipt or proof of purchase.
To start a return, please contact us at trendingviralhub.care@gmail.com.
Returns sent without prior authorization or return instructions will not be accepted. Once your return is approved, we will provide a return shipping label and detailed instructions on how to send your package back.
Damages and Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at trendingviralhub.care@gmail.com so we can resolve the issue promptly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you have questions about your specific item, please contact us.
Exchanges
To exchange an item, we recommend returning your original item first. Once your return is approved, you may place a new order for the item you want.
Refunds
After we receive and inspect your return:
- We will notify you whether your refund is approved or denied.
- If approved, the refund will be processed automatically to your original payment method within 10 business days.
- Please note your bank or credit card provider may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact us at trendingviralhub.care@gmail.com.
Contact Us
For any questions regarding returns, refunds, or exchanges, reach us at: