Privacy Policy

Privacy Policy

Last Updated: 10/01/2024

This Privacy Policy describes how D-Town Hub (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase, or otherwise communicate with us (collectively, the "Services"). “You” and “your” refer to any user of the Services, whether a customer, visitor, or other individual whose information we collect.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal obligations, or operational requirements. Updates will be posted on our Site, with the "Last Updated" date revised accordingly.

How We Collect and Use Personal Information

To provide and improve our Services, we collect information from various sources. The information we collect may vary depending on how you interact with us.

We use your personal information to:

  • Provide products and services, fulfil orders, process payments, manage accounts, and arrange shipping.
  • Send notifications related to your account, purchases, returns, or exchanges.
  • Communicate with you regarding customer support, marketing, promotions, and updates.
  • Detect, prevent, and respond to fraudulent, illegal, or malicious activity.
  • Comply with legal obligations and enforce our Terms of Service.

Types of Information We Collect

1. Information Collected Directly from You

  • Contact details: name, email, phone, address.
  • Order and account information: billing/shipping details, payment confirmation, username, password.
  • Shopping behaviour: items viewed, cart contents, wishlist items.
  • Customer support information: messages or inquiries submitted to us.

Providing some information may be required to access specific features of our Services.

2. Information Collected through Cookies and Similar Technologies

We automatically collect Usage Data using cookies, pixels, and similar tools. Usage Data may include:

  • Device and browser information
  • IP address and network information
  • Interaction with our Site and Services

For more details on Shopify cookies, see: Shopify Cookies Policy.

3. Information Obtained from Third Parties

We may receive information from vendors, payment processors, and service providers, including:

  • Shopify, our e-commerce platform provider
  • Payment processors for billing and payment information
  • Advertising and marketing partners for personalization and analytics

All third-party information is treated in accordance with this Privacy Policy.

How We Disclose Personal Information

We may share your information with:

  • Vendors or service providers performing services on our behalf (e.g., IT, analytics, shipping, payment processing).
  • Business and marketing partners, including Shopify, in accordance with their privacy policies.
  • Affiliates within our corporate group for legitimate business purposes.
  • Legal authorities or in connection with business transactions, mergers, or legal obligations.

We do not sell sensitive personal information or use it for inferring characteristics about you.

User-Generated Content

If you submit product reviews or other public content, it may be visible to anyone. We are not responsible for how such content is used or shared.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Review their policies before providing personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect information from children. Parents or guardians can request deletion of a child’s information by contacting us.

Security and Retention

We take reasonable measures to protect your information but cannot guarantee absolute security. Information retention depends on factors like account maintenance, legal obligations, and dispute resolution.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information
  • Request data portability
  • Restrict processing or withdraw consent
  • Manage communication preferences, including opting out of marketing emails

To exercise your rights, contact us using the details below. Verification of identity may be required.

Complaints

If you have complaints regarding your personal information, contact us. If unsatisfied, you may escalate to your local data protection authority.

International Users

We may transfer, store, and process your information outside your country, including the United States. International transfers comply with applicable laws, such as Standard Contractual Clauses for European users.

Contact Us

For any questions or requests regarding your privacy or this Privacy Policy, contact us at:

Email: trendingviralhub.care@gmail.com